Refund Policy

Refund Policy

Terms & Conditions – TOTU

Welcome to TOTU. By accessing our website and purchasing from us, you agree to the following Terms & Conditions. Please read them carefully before using our services.

1. General

  • These Terms & Conditions apply to all users of the website.
  • By placing an order, you confirm that the information provided is accurate and complete.
  • TOTU Fashion reserves the right to update or modify these terms at any time without prior notice.

2. Products & Availability

  • All products are subject to availability.
  • We strive to display product colors and details as accurately as possible; however, slight variations may occur due to lighting and screen differences.
  • TOTU Fashion reserves the right to discontinue or modify any product without notice.

3. Pricing & Payments

  • All prices are listed in PKR (unless stated otherwise).
  • Prices may change at any time without prior notice.
  • We reserve the right to refuse or cancel any order due to pricing errors or suspicious activity.
  • Orders will be processed once payment is confirmed (for prepaid orders).

4. Order Confirmation

  • Once your order is placed, you will receive a confirmation via Call & WhatsApp.
  • TOTU Fashion reserves the right to cancel any order due to stock issues, incorrect pricing, or verification concerns.

5. Shipping & Delivery

  • Delivery timelines may vary depending on location and product availability.
  • Delays caused by courier services or unforeseen circumstances are not the responsibility of TOTU.PK.
  • Customers are responsible for providing accurate shipping details.

6. Returns & Exchanges

  • Exchanges are only accepted for defective or incorrect items (if applicable).
  • Requests must be made within a specified period after delivery (e.g., 3–7 days).
  • The product must be unused, unwashed, and in original packaging with tags intact.
  • TOTU Fashion reserves the right to reject exchange requests that do not meet these conditions.

7. Intellectual Property

  • All content on this website (images, text, logos, designs) is the property of TOTU Fashion.
  • Unauthorized use, reproduction, or distribution is strictly prohibited.

8. User Conduct

  • Users must not misuse the website, engage in fraudulent activity, or violate any laws.
  • Any suspicious activity may result in account suspension or legal action.

9. Limitation of Liability

  • TOTU Fashion is not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.
  • We do not guarantee uninterrupted or error-free website operation.

10. Privacy

  • Your personal information is handled in accordance with our Privacy Policy.

11. Governing Law

  • These Terms & Conditions are governed by the laws of Pakistan.
  • Any disputes will be subject to the jurisdiction of local courts.